You paid. Here's exactly what happens next.

If you used card checkout, PayPal handles the card payment and sends you a PayPal receipt; we ship to the delivery address saved with your order. If you paid with crypto, the transfer is recorded on the public blockchain; make sure you selected Crypto and tapped Save order and show payment address on the checkout page so we have your items and delivery address.

PayPal confirms card payments to us directly. A crypto transfer confirms on its network, usually within minutes, although Bitcoin can take up to about an hour at busy times. Crypto buyers can paste the transaction hash into the matching explorer — here's how.

Once your payment is confirmed, we verify the order, pull your exact unit from in-hand Utah stock, and repack it for shipping. Nothing ships until payment is confirmed — and nothing you ordered is drop-shipped.

Your order leaves Utah, USA within 2 business days of confirmed payment, via insured carrier with tracking. We email your tracking number the moment the label is created.

US delivery is typically 2–5 business days; outside the US, typically ~6–10 business days after dispatch, not guaranteed. When it arrives, you're still covered: if it isn't right for you, for any reason, email us within 30 days and we'll arrange the return and a full refund of the item price. Card refunds return to the original payment method through PayPal. Crypto refunds go back in the same coin to the sending wallet by default.

Twenty seconds, and it's the step people skip. Snap one photo of the outer shipping box and its label before you cut the tape — especially if it arrived crushed, punctured or re-taped. If anything is wrong later, that single photo separates "damaged in transit" from "arrived like this", and it makes both a carrier claim and a return decision fast instead of a debate.

Read the label on the device or its retail box — not the shipping label — and match it against the product page you ordered from: exact model, storage size, colour, and generation. Model numbers between variants can differ by one character. This is the single most common "not as described" case, and it takes about fifteen seconds to rule out.

Plug it in and let it start. An open-box, never used unit should boot to the factory out-of-box setup screen — choose your language, pick a network — not into somebody else's account, and not asking for an activation or login it isn't yours to unlock. If it lands anywhere but a clean setup screen, stop there and email us; that is squarely "not as described".

Fast pass, in this order: full-screen white then black image (dead or stuck pixels show instantly), drag a finger across every corner of the touchscreen, play a sound through the speakers, plug something into each port, open the front and rear cameras, connect once to Wi-Fi and Bluetooth, and confirm the battery percentage climbs while charging. A minute here is worth more than a week of hoping.

Don't break down the box on day one. Your 30-day money-back guarantee runs from delivery, so live with the device for a few days while you still have everything it came in. If you're unhappy for any reason, email orders@shopvoltvault.com from the email address on your order within 30 days of delivery with your order reference. A photo can help document damage or a condition mismatch, but is not required to request a return. We arrange the return and refund the item price in full. Card refunds return to the original payment method through PayPal. Crypto refunds go back in the same coin to the sending wallet by default.