Terms of sale
These are the terms for buying from VoltVault at shopvoltvault.com. Nothing here is new: each section restates a policy already published on the site and links to the page where it lives in full. Questions go to orders@shopvoltvault.com.
What we sell
Every item is sold as Open-box, never used, and never as factory-sealed. This offer label is not a per-unit cosmetic inspection or function-test report. We do not publish those unit findings here. The exact condition is stated on each product page. See why prices are this low.
Payment
Checkout takes crypto on every listing. Crypto only: Bitcoin, USDC / USDT, Ethereum, Solana, USDT (TRON), or Cash App (eligible orders). With crypto, you pay directly to our published wallets in supported crypto, with no bank and no payment processor. Before you send anything, check that the address at checkout matches the one on our verify page character for character.
Use the exact amount, asset, network and receiving address shown in your saved checkout. A short or extra payment is not automatically treated as paid. Nothing ships before your crypto payment is verified against your saved order. If the amount differs, email orders@shopvoltvault.com from the email address on your order with your order reference and transaction hash. We check the mismatch and explain the next step privately; do not send another payment until we confirm what is needed. Any refund needs approval and a verified receiving destination for the correct asset and supported network, not just an address in a message. The 30-day money-back guarantee and its terms remain unchanged. See how to pay for the full steps. The full detail is on how to pay.
Shipping
Ships worldwide from Utah: free, tracked. There is no minimum spend and no shipping fee added at checkout. Select your destination and confirm the total before paying; the order total is what you pay us for items and shipping. Wallet or on-ramp fees may be charged separately. Orders ship from Utah, USA within 2 business days of payment confirmation, via an insured carrier with tracking. Carrier and service vary by destination. Typical US arrival is ~3–7 business days total (dispatch + transit). Outside the US: about 6–10 business days after dispatch, not guaranteed; import duties and taxes are paid at delivery. We email your tracking number the same day our shipping team supplies it.
Returns and the 30-day money-back guarantee
Every order is covered by our 30-day money-back guarantee. If you're not happy with it — any reason at all, including simply changing your mind — email orders@shopvoltvault.com within 30 days of delivery, send the item back in the condition it shipped in, and we refund the item price in full. Crypto refunds go back in the same coin to the sending wallet by default. For app or exchange payments, do not use the app's sending address: it may not be yours. Before a refund, email orders@shopvoltvault.com from the email address on your order with your order reference to verify a receive destination you control for the same coin and network. An email alone does not authorize a refund or an address change. If it arrived dead on arrival or not matching its listed condition, we cover the return shipping as well; if you just changed your mind, you cover the return postage and the refund itself is still full. If your order never arrives, email orders@shopvoltvault.com and we refund it in full.
How to send a return is on shipping & returns.
Refunds
Crypto refunds go back in the same coin to the sending wallet by default. For app or exchange payments, do not use the app's sending address: it may not be yours. Before a refund, email orders@shopvoltvault.com from the email address on your order with your order reference to verify a receive destination you control for the same coin and network. An email alone does not authorize a refund or an address change. We never keep money for an order we didn't ship.
Your data
What we collect to fulfil an order, and who else sees it, is set out on our privacy page.
Contact
Email orders@shopvoltvault.com. Orders ship from Utah, USA. More ways to reach us are on the contact page.