Frequently asked questions
Everything you need to know before you buy — crypto checkout, condition, shipping and returns. Still unsure? Email orders@shopvoltvault.com.
Is VoltVault legit, or is this a scam?
VoltVault is an independent electronics reseller shipping physical, in-hand stock from Sandy, Utah, USA. We label every unit honestly (New / Open-box / Unused — never a fake "sealed"), ship within 1 business day of confirmed payment with tracking, and back every order with a 7-day return policy. If a device arrives not as described, email orders@shopvoltvault.com and we'll refund you in the crypto you paid with.
Why is checkout crypto-only? Can I pay with a card or PayPal?
Payment is in Bitcoin, Ethereum, USDC or Solana only — there's no card, bank transfer, or third-party processor. Paying wallet-to-wallet is how we keep prices this low: no processing fees, no chargeback risk, and no card or bank data ever collected from you. If you'd like a coin we don't list yet, email us first.
I've never used crypto — how do I pay?
Buy BTC, ETH, USDC or SOL on any major app (Coinbase, Cash App, Kraken, etc.), then at checkout scan the QR or copy our wallet address and send the exact order total. One thing to know first: if you fund the app from a linked bank account, the deposit is usually held and you won't be able to send the crypto for days — funding with a debit card lets you send right away. Our /how-to-get-crypto-to-pay guide walks through it step by step. Then send us your items, shipping address and the transaction hash, and we confirm on-chain and ship.
What does "New / Open-box / Unused" actually mean?
It means the box may be opened and the unit may have been powered on for inspection and testing, but the item is unused and fully functional. We never sell these as factory-sealed. Every unit is checked, tested and repacked before it's listed, so you know exactly what you're getting.
What if my item arrives damaged or not as described?
We inspect and test every unit before listing. If your device arrives DOA or not matching its listed condition, email orders@shopvoltvault.com within 7 days of delivery and we'll arrange a return and refund in the crypto you paid with. Because payment is on-chain, refunds are sent to the wallet address you request during order review.
Where do you ship from and how long does delivery take?
US shipping is free on every order — no minimum spend and no shipping fee added at checkout, so the order total you see is all you pay. Orders ship from Sandy, Utah, USA within 1 business day of on-chain payment confirmation, via insured carrier with tracking. US delivery is typically 2-5 business days. We email your tracking number as soon as the label is created.
Are crypto payments safe? What about chargebacks?
Crypto payments are final and recorded on the public blockchain, so always double-check the address and network before sending, and send only the matching asset to each address. Because there's no processor in the middle there are no card holds, no chargebacks and no bank flags — and your order is still protected by our 7-day return policy if it arrives not as described.
What happens if I send on the wrong network?
Most wrong-network mistakes can't happen here: our Bitcoin, Ethereum and Solana addresses use three incompatible formats, so a wallet or exchange rejects the address before any money moves. The one exception is our 0x address, which is also valid on Base, Arbitrum, Optimism, Polygon and other EVM chains — we can only confirm payments on Ethereum mainnet, so choose Ethereum by name on the withdrawal screen. On-chain transfers are final and nobody can reverse one, which is why it's worth ten seconds up front: see the four pre-send checks on our how-to-pay page. If you've already sent and you're unsure where it stands, email orders@shopvoltvault.com with your transaction hash and we'll look it up on-chain.