Card or crypto — frequently asked questions

VoltVault is an independent electronics reseller shipping physical, in-hand stock from Utah, USA. We label every unit honestly (Open-box, never used — never a fake "sealed"), ship within 2 business days of confirmed payment with tracking, and back every order with a 30-day money-back guarantee. Not happy for any reason? Email orders@shopvoltvault.com within 30 days, send it back in the condition it shipped, and we refund the item price in full. Card refunds return to the original payment method through PayPal. Crypto refunds go back in the same coin to the sending wallet by default.

Card and crypto payments are both available. Debit or credit card (PayPal) is available at checkout for every listing. Every listing accepts crypto: Bitcoin (BTC), Ethereum (ETH), USDC, USDT and Solana (SOL), sent wallet-to-wallet straight to us. To pay by card, keep Card (PayPal) selected, tap Save order and pay by card, then pay the exact order total on PayPal's secure page. There's no cash option because VoltVault is delivery only.

Buy BTC, ETH, USDC, USDT (TRC-20 OK) or SOL on any major app (Coinbase, Cash App, Kraken, etc.), then at checkout follow the delivery and payment steps before you scan or copy our wallet address and send the exact order total. One thing to know first: if you fund the app from a linked bank account, the deposit is usually held and you won't be able to send the crypto for days . Withdrawal availability depends on the provider, account checks, payment method and location. Check that you can send the crypto before buying it. Our /how-to-get-crypto-to-pay guide walks through it step by step. On checkout, select Crypto and tap Save order and show payment address (that sends us your items, total and address in one tap), pick a coin and network (USDC on Base recommended), send the exact amount and tap I've sent it — we confirm on-chain and ship.

When you tap Save order and pay by card, or select Crypto and tap Save order and show payment address, the page answers on the spot with your order reference, confirming we have your items and delivery address — not that payment is confirmed yet. After you send the exact amount, tap I've sent it and the page shows your payment status. You can copy or download that reference, and your on-chain transaction hash is your own permanent receipt. There's no account to create and nothing to email. If the button ever can't reach us it tells you so plainly and hands you the order to email instead, so an order can't quietly vanish. Anything looks off, quote your reference to orders@shopvoltvault.com and we'll sort it out.

Open-box, never used means the box may be opened and the unit may have been powered on for inspection and testing, but the item is never used and fully functional. We never sell these as factory-sealed. The exact condition is stated on every product page, and a 30-day money-back guarantee refunds you in full. Card refunds return to the original payment method through PayPal. Crypto refunds go back in the same coin to the sending wallet by default. That means you know exactly what you're getting.

Orders ship worldwide to supported checkout destinations, but VoltVault is delivery only: there's no storefront, pickup or meetup. Shipping is free with tracking from Utah, USA, and you get 30 days to send an order back for a full refund. Card refunds return to the original payment method through PayPal. Crypto refunds go back in the same coin to the sending wallet by default. Email orders@shopvoltvault.com if you have a question about an item.

Every order is covered by our 30-day money-back guarantee. If you're not happy with it — any reason at all, including simply changing your mind — email orders@shopvoltvault.com within 30 days of delivery, send the item back in the condition it shipped in, and we refund the item price in full. Card refunds return to the original payment method through PayPal. Crypto refunds go back in the same coin to the sending wallet by default. If it arrived dead on arrival or not matching its listed condition, we cover the return shipping as well; if you just changed your mind, you cover the return postage and the refund itself is still full.

Shipping is free and tracked worldwide, with no minimum spend and no shipping fee added at checkout. Select your destination and confirm the total before paying; the order total is what you pay us for items and shipping. Wallet or on-ramp fees may be charged separately. Orders ship from Utah, USA within 2 business days of payment confirmation, via an insured carrier with tracking. Carrier and service vary by destination. Typical US arrival is ~3–7 business days total (dispatch + transit); outside the US, delivery is typically ~6–10 business days after dispatch, not guaranteed, and customs can add time. We email your tracking number as soon as the label is created.

Every order is covered by our 30-day money-back guarantee — send it back for any reason within 30 days and we refund the item price in full. Crypto refunds go back in the same coin to the sending wallet by default. When you choose crypto, VoltVault does not collect card or bank data, and your payment is recorded on the public blockchain, so the transaction hash is your own verifiable receipt. Card checkout is handled securely by PayPal on every listing. Card refunds return to the original payment method through PayPal. Before you send crypto, confirm the address and network shown at checkout and send only the matching asset to each network.

Most wrong-network mistakes can't happen here: our Bitcoin, Ethereum, Solana and USDT-TRON addresses use four incompatible formats, so a wallet or exchange rejects the address before any money moves. The one thing to watch is our 0x address, which is valid on every EVM chain. We accept and confirm USDC on two of them — Ethereum mainnet and Base — and Base is the cheaper send, so it's worth picking by name rather than taking your wallet's default. The chains we can't confirm are Arbitrum, Optimism, Polygon and the other EVM networks. It's worth ten seconds up front: see the five pre-send checks on our how-to-pay page. If you've already sent and you're unsure where it stands, email orders@shopvoltvault.com with your transaction hash and we'll look it up on-chain.

Small differences are on us. We value your payment at the coin's dollar price at the moment you sent it — the timestamp on your own transaction — so the market moving while your transfer confirms can never leave you short. On top of that, anything within 1% of the total or within $5, whichever allowance is larger, is treated as paid in full and ships without an email (up to $31.99 on our most expensive item). If it is short by more than that we email you the exact figures and you choose: send the difference, switch to something we stock at the price you actually paid, or have it returned to an address you name minus the network fee. If you overpay, we tell you and you choose a refund or credit — we never keep money for an order we didn't ship. The full policy, including how the rate is fixed, is on our how-to-pay page.